Corporate risk managers report a serious and growing disconnect between themselves and their insurance brokers and carriers: At a time when U.S. companies are enhancing internal risk management capabilities and elevating risk management to a strategic priority, many brokers and carriers are responding to their own business pressures by becoming more bottom-line focused and transactional in the corporate insurance business, according to new research.
The consequences of this disconnect are clear: The corporate risk managers who participated in Greenwich Associates’ “2010 Large Corporate Insurance Study” expressed low satisfaction with the service they are receiving from virtually all U.S.
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